Privacy policy

At Fashion City, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website or place an order with us.

Information We Collect

When you place an order or contact us, we may collect information such as your name, email address, phone number, billing address, shipping address, and payment-related details.

We may also collect information about your device, browser, and website activity to help improve our website and shopping experience.

How We Use Your Information

We may use your information to process and deliver orders, communicate with you about your purchases, respond to customer service requests, improve our website, prevent fraudulent transactions, and comply with applicable legal requirements.

Payment Information

Payments are processed through secure third-party payment providers. We do not intentionally store your complete payment card details on our website. Payment information is handled according to the applicable provider’s privacy policy.

Sharing Your Information

We may share necessary information with trusted service providers, such as payment processors, shipping companies, website providers, and customer support services, to complete orders and provide our services.

We do not sell your personal information for monetary consideration. We may disclose information when required by law or when necessary to protect our rights and prevent fraud.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, and improve your shopping experience. You can manage cookie settings through your browser.

Data Security

We use reasonable security measures to help protect your personal information from unauthorized access, misuse, or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill business purposes, process orders, maintain records, resolve disputes, and meet legal or regulatory obligations.

Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of your personal information. To submit a privacy-related request, please contact us using the information below.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can take appropriate action.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements. Any updates will be posted on this page with the revised effective date.