Shipping policy
Shipping Policy
At Fashion City, we aim to process and deliver your order safely and on time. We currently ship within the United States only, with free shipping on all orders.
Processing and Delivery Time
Order Cutoff: 6 PM Alaska Time (Anchorage)
Processing Time: 1–2 business days, Monday–Saturday.
Transit Time: 5–7 business days, Monday–Saturday.
Estimated Delivery: 6–9 business days, depending on your location and carrier conditions.
Order Confirmation and Tracking
After placing your order, you will receive an order confirmation email. Once your order has been shipped, tracking information will be provided when available.
Address Changes
Please contact us as soon as possible if you need to change your shipping address. Address changes cannot be guaranteed once your order has been processed or shipped.
Shipping Delays
Delivery times may be affected by weather, carrier delays, holidays, or other unexpected circumstances. We appreciate your patience if a delay occurs.
Damaged or Missing Packages
If your package arrives damaged, is lost, or does not arrive within the estimated delivery period, please contact us promptly so we can assist you.
Taxes and Additional Charges
The final product price and any applicable charges will be displayed at checkout before payment is completed.
Contact Us
Address: 5477 E Northern Lights Blvd, Anchorage, AK 99508, United States
Phone: +1 907 332 0800
Email: cs@fashioncityak.com
Business Hours: Monday to Saturday: 10 AM to 8:30 PM, Sunday: 12 to 6 PM (GMT-09:00) Alaska Standard Time (Anchorage)